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<div class="row"> <div class="col-md-12 col-sm-12 col-xs-12"> <h2 style="text-align:justify">Returns & Refunds Policy – Auto Axis Pakistan</h2> <p style="text-align:justify">At <strong>Auto Axis</strong>, Pakistan’s most trusted online marketplace for auto parts and accessories, we are committed to providing a transparent and lawful process for handling product returns and refunds. This policy outlines the conditions under which customers may request a return or refund, in line with the <strong>Consumer Protection Laws of Pakistan</strong>.</p> <hr /> <h3 style="text-align:justify">1. Legal Framework</h3> <p style="text-align:justify">Auto Axis operates in accordance with:</p> <ul> <li> <p style="text-align:justify"><strong>The Punjab Consumer Protection Act, 2005</strong></p> </li> <li> <p style="text-align:justify"><strong>The Sindh Consumer Protection Act, 2014</strong></p> </li> <li> <p style="text-align:justify">And other applicable consumer protection statutes in Pakistan.</p> </li> </ul> <p style="text-align:justify">Under these laws, a customer has the right to a remedy only if a product is <strong>defective, damaged, unsafe, counterfeit, or materially misrepresented</strong>.<br /> Auto Axis strictly adheres to these legal standards to ensure fair, lawful, and safe transactions for all parties.</p> <hr /> <h3 style="text-align:justify">2. Eligibility for Returns or Refunds</h3> <p style="text-align:justify">A return or refund may be requested only in the following cases:</p> <ul> <li> <p style="text-align:justify">The item received is <strong>damaged or defective</strong> upon delivery.</p> </li> <li> <p style="text-align:justify">The product is <strong>materially different</strong> from what was described on the Auto Axis website.</p> </li> <li> <p style="text-align:justify">The wrong product, model, or variant has been delivered.</p> </li> </ul> <p style="text-align:justify">To qualify for a return:</p> <ul> <li> <p style="text-align:justify">The customer must notify Auto Axis within <strong>48 hours</strong> of receiving the product.</p> </li> <li> <p style="text-align:justify">The item must remain <strong>unused</strong>, in its <strong>original packaging</strong>, and accompanied by its <strong>invoice and all included accessories</strong>.</p> </li> <li> <p style="text-align:justify">Products that have been <strong>installed, altered, or tampered with</strong> will not be accepted for return or refund.</p> </li> </ul> <hr /> <h3 style="text-align:justify">3. Return & Refund Process</h3> <ol> <li> <p style="text-align:justify">File a request through your Auto Axis account or contact <strong>support@autoaxis.pk</strong> within 48 hours of delivery.</p> </li> <li> <p style="text-align:justify">Provide your <strong>Order ID</strong>, a short description of the issue, and clear <strong>photo or video evidence</strong>.</p> </li> <li> <p style="text-align:justify">Once verified, our team will issue a <strong>Return Authorization</strong> with shipping or pickup instructions.</p> </li> <li> <p style="text-align:justify">Upon inspection and confirmation by the vendor or Auto Axis, an appropriate <strong>refund or replacement</strong> will be issued within <strong>7–10 business days</strong>.</p> </li> </ol> <p style="text-align:justify">Refunds are processed through the <strong>original payment method</strong>, <strong>bank transfer</strong>, or <strong>Auto Axis store credit</strong>, as applicable.</p> <hr /> <h3 style="text-align:justify">4. Non-Returnable Items</h3> <p style="text-align:justify">Certain categories are <strong>non-returnable</strong>, including but not limited to:</p> <ul> <li> <p style="text-align:justify">Electrical or electronic parts once opened or installed.</p> </li> <li> <p style="text-align:justify">Customized or made-to-order components.</p> </li> <li> <p style="text-align:justify">Products damaged due to improper handling or installation.</p> </li> <li> <p style="text-align:justify">Clearance or discounted items marked as <em>Final Sale</em>.</p> </li> </ul> <p style="text-align:justify">These restrictions protect both buyers and sellers by ensuring product authenticity and safety.</p> <hr /> <h3 style="text-align:justify">5. Platform Disclaimer</h3> <p style="text-align:justify">Auto Axis serves as a <strong>marketplace operator</strong>, connecting buyers and sellers. While we facilitate and support returns, the ultimate responsibility for product condition and description lies with the <strong>respective seller</strong>.<br /> Auto Axis ensures sellers adhere to strict listing and quality guidelines, but cannot be held liable for losses beyond the amount paid for the affected order.</p> <hr /> <h3 style="text-align:justify">6. Governing Law</h3> <p style="text-align:justify">This policy is governed by the <strong>laws of the Islamic Republic of Pakistan</strong>, and any disputes arising from it shall fall within the exclusive jurisdiction of the <strong>courts of Lahore, Pakistan</strong>.</p> <hr /> <h3 style="text-align:justify">💡 Why Auto Axis Is Trusted by Thousands</h3> <ul> <li> <p style="text-align:justify">100% Verified Dealers & Sellers</p> </li> <li> <p style="text-align:justify">Transparent, law-compliant refund process</p> </li> <li> <p style="text-align:justify">Quick 7–10 day resolution timeline</p> </li> <li> <p style="text-align:justify">Buyer protection aligned with Pakistan’s e-Commerce regulations</p> </li> </ul> <p style="text-align:justify">Auto Axis – Your Reliable Auto Parts Marketplace in Pakistan.<br /> Drive safe. Shop smart. Stay protected.</p> </div> </div>
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