Returns & Refunds Policy – Auto Axis Pakistan

At Auto Axis, Pakistan’s most trusted online marketplace for auto parts and accessories, we are committed to providing a transparent and lawful process for handling product returns and refunds. This policy outlines the conditions under which customers may request a return or refund, in line with the Consumer Protection Laws of Pakistan.

1. Legal Framework

Auto Axis operates in accordance with:

• The Punjab Consumer Protection Act, 2005

• The Sindh Consumer Protection Act, 2014

• And other applicable consumer protection statutes in Pakistan.

Under these laws, a customer has the right to a remedy only if a product is defective, damaged, unsafe, counterfeit, or materially misrepresented.
Auto Axis strictly adheres to these legal standards to ensure fair, lawful, and safe transactions for all parties.

2. Eligibility for Returns or Refunds

A return or refund may be requested only in the following cases:

• The item received is damaged or defective upon delivery.

• The product is materially different from what was described on the Auto Axis website.

• The wrong product, model, or variant has been delivered.

To qualify for a return:

• The customer must notify Auto Axis within 48 hours of receiving the product.

• The item must remain unused, in its original packaging, and accompanied by its invoice and all included accessories.

• Products that have been installed, altered, or tampered with will not be accepted for return or refund.

3. Return & Refund Process

1. File a request through your Auto Axis account or contact support@autoaxis.pk within 48 hours of delivery.

2. Provide your Order ID, a short description of the issue, and clear photo or video evidence.

3. Once verified, our team will issue a Return Authorization with shipping or pickup instructions.

4. Upon inspection and confirmation by the vendor or Auto Axis, an appropriate refund or replacement will be issued within 7–10 business days.

Refunds are processed through the original payment method, bank transfer, or Auto Axis store credit, as applicable.

4. Non-Returnable Items

Certain categories are non-returnable, including but not limited to:

• Electrical or electronic parts once opened or installed.

• Customized or made-to-order components.

• Products damaged due to improper handling or installation.

• Clearance or discounted items marked as Final Sale.

These restrictions protect both buyers and sellers by ensuring product authenticity and safety.

5. Platform Disclaimer

Auto Axis serves as a marketplace operator, connecting buyers and sellers. While we facilitate and support returns, the ultimate responsibility for product condition and description lies with the respective seller.
Auto Axis ensures sellers adhere to strict listing and quality guidelines, but cannot be held liable for losses beyond the amount paid for the affected order.

6. Governing Law

This policy is governed by the laws of the Islamic Republic of Pakistan, and any disputes arising from it shall fall within the exclusive jurisdiction of the courts of Lahore, Pakistan.

💡 Why Auto Axis Is Trusted by Thousands

• 100% Verified Dealers & Sellers

• Transparent, law-compliant refund process

• Quick 7–10 day resolution timeline

• Buyer protection aligned with Pakistan’s e-Commerce regulations

Auto Axis – Your Reliable Auto Parts Marketplace in Pakistan.
Drive safe. Shop smart. Stay protected.