📢 Join our WhatsApp Channel for exclusive auto updates! Join Now
  1. Home
  2. FAQs

Auto Axis – Frequently Asked Questions (FAQs)

Pakistan’s #1 Online Marketplace for Genuine Auto Parts & Accessories

Buying auto parts online can feel confusing, especially with thousands of brands, models, and variations in the Pakistani market. This detailed FAQ page answers all your questions about shopping, payments, delivery, returns, compatibility, seller verification, warranties, and more — everything you need to shop confidently on AutoAxis.pk.

⭐ Top Questions About Shopping on Auto Axis

1. How do I find the right auto part for my car in Pakistan?

Auto Axis offers a highly accurate vehicle-selection system trusted by thousands of Pakistani car owners.

You can find the correct part in 3 simple ways:

  1. Select Your Vehicle:
    Choose your Make → Model → Year Range → Series (e.g., Toyota → Corolla → 2014 - 2025 → E170).

  2. Use Smart Search:
    Type the part name, OEM number, product code, or general keyword (e.g., “Honda City brake pads”, “Toyota bumper clips”).

  3. Apply Filters:
    Narrow results by brand, price, condition, compatibility, material, dealer, or category.

If a part doesn’t fit your vehicle, it usually won’t appear in your results, reducing mistakes and wrong-orders.

2. Are all products on Auto Axis genuine and original?

Yes — Auto Axis is a curated marketplace, meaning:

  • Sellers are vetted before approval

  • Products go through quality and packaging checks

  • Counterfeit or risky listings are automatically removed

  • All shipments are verified before dispatch

Auto Axis provides genuine, OEM, imported, and premium aftermarket auto parts sourced from trusted dealers across Pakistan.

3. How do I track my order?

You can track your order in three ways:

  1. Auto Axis Dashboard → Track My Order

  2. Tracking number SMS / email sent after shipment

  3. Courier website using the tracking ID

You’ll receive real-time updates like:

  • Order confirmed

  • Packed

  • Shipped

  • Out for delivery

  • Delivered

4. Do you offer Cash on Delivery (COD) across Pakistan?

Yes — Auto Axis offers Cash on Delivery (COD) for eligible products nationwide, but only under specific conditions.

COD availability depends on:

  • Product type and category

  • Dealer/Vendor location

  • Order value limit (COD is not available for orders above PKR 15,000)

  • Selected courier service

  • Risk assessment and shipping feasibility

Eligible products will clearly display a “Cash on Delivery Available” badge on their product page.

If an order exceeds PKR 15,000, the system will automatically disable COD, and the customer must use a prepaid payment option.

5. How long does delivery take?

Delivery time depends on the courier and shipping method you choose at checkout.

Typical estimates:

  • Standard Delivery: 3–7 business days

  • Express Delivery: 1–3 business days

  • Economy Delivery: 5–10 business days

Delivery updates are provided via tracking and SMS alerts.

⭐ Payments & Ordering FAQs

6. What payment methods does Auto Axis accept?

Auto Axis currently supports the following payment methods across Pakistan:

✅ A. Cash on Delivery (COD)

Available only for eligible products and only for orders up to PKR 15,000.
COD eligibility depends on product type, dealer location, and courier availability.

✅ B. Bank Transfer

Customers may complete payment via direct bank transfer.
Bank transfer is required for:

  • Orders above PKR 15,000

  • Restricted or high-value items

  • Prepaid-only products

⏳ C. Credit / Debit Cards (Coming Soon)

We are integrating secure merchant services to support:

  • Visa

  • Mastercard

  • UnionPay

  • Local cards

These will be introduced after system-wide testing and compliance approval.

⏳ D. Wallet / Online Payment Partners (Coming Soon)

We are working to partner with leading digital wallet and online payment providers in Pakistan, such as:

  • JazzCash

  • Easypaisa

  • NayaPay

  • SadaPay

  • PayFast

These services will be available soon to provide faster, safer checkout.

7. Why are some products not available on COD?

Some products cannot be shipped on COD due to:

  • Order value exceeding PKR 15,000

  • Heavy, oversized, or bulk packaging

  • High-value or sensitive items (electronics, imported parts, performance parts)

  • Products shipped from remote dealer locations

  • Special import, warranty, or dealer restrictions

  • Higher risk of damage, fraud, or return complications

In these cases, only prepaid payment methods will be available at checkout (Bank Transfer, Debit/Credit Card, Wallets, etc.).

8. Can I modify or cancel my order after placing it?

Yes — but only before dispatch.

Once the product is shipped, cancellation is not possible.
You may request a return after delivery (subject to policy).

⭐ Returns, Exchanges & Product Issues

9. What if I receive a wrong, damaged, or incomplete product?

Auto Axis offers a safe and verified return process.

You should:

  1. Take clear photos/videos of the issue

  2. Contact Customer Care within 24–48 hours

  3. File a return request through your dashboard

Once verified, Auto Axis will arrange a replacement or refund depending on the case.

10. What if the part doesn’t fit my car?

If the part was:

  • Listed as compatible

  • Recommended by the system

  • Correctly selected by your vehicle filter

Then it is eligible for a return or replacement.

However, if you selected a universal or non-guided part incorrectly, returns will depend on the seller’s policy and eligibility rules.

11. Do you offer returns for electrical parts?

Electrical parts such as:

  • Sensors

  • ECUs

  • Fuel pumps

  • Electronics

  • Switches

are usually non-returnable once installed, since installation itself may damage them.

Uninstalled items in original condition may be eligible depending on seller policy.

⭐ Shipping, Couriers & Delivery

12. Which courier companies does Auto Axis use?

Auto Axis partners with multiple courier companies, and you choose your preferred option at checkout.

This allows:

  • Price comparison

  • Delivery speed selection

  • Better coverage for remote areas

Couriers include local and national services.

13. Can I choose my delivery speed and shipping price?

Yes — you can select:

  • Standard Delivery

  • Express Delivery

  • Economy Delivery

  • Cargo for oversized items

Each option shows price + timeline before checkout.

14. What happens if I miss the delivery?

Couriers usually attempt:

  • 2 delivery attempts

  • Followed by status update or call

If undelivered due to incorrect address or unavailability, re-delivery charges may apply.

⭐ Seller & Dealer FAQs

15. How can I become a seller on Auto Axis?

Becoming a seller on Auto Axis is simple and transparent. To qualify, you must:

  • Provide valid identity, business, and location documents

  • Verify the product categories you intend to sell

  • Agree to the Auto Axis Seller Terms & Quality Standards

  • Ensure all listed products meet our Fitment Accuracy & Authenticity requirements

How to Register as a Seller

You can begin the registration process through any of the following:

Option 1: On the Website

Go to:
AutoAxis.pk → Become a Seller

Option 2: Contact Form

Fill out the form here:
https://autoaxis.pk/contact-us
Select subject: “Sell on Auto Axis”

Option 3: WhatsApp / Phone

Contact us directly at:
📞 +92 331 3555911

Our team will guide you through account setup, document submission, verification, and store activation.

16. How do I know if a seller is verified?

Every product page shows:

  • Verified Seller badge

  • Ratings & reviews

  • Store profile details

  • Years of experience

  • Store policies

Verified sellers undergo strict quality checks and compliance.

⭐ Product Information, Compatibility & Fitment

17. Are OEM, genuine, and aftermarket parts different?

Yes — and Auto Axis clearly labels each:

  • Genuine/OEM: Made by the vehicle manufacturer or authorized supplier

  • Aftermarket Premium: High-quality alternatives

  • Budget Aftermarket: More affordable options

  • Imported / Used / Kabuli: As listed by the seller

18. What is “My Garage” and how does it help?

“My Garage” lets you:

  • Save your vehicles

  • View compatible parts instantly

  • Track service history (coming soon)

  • Get personalized recommendations

You must be logged in to access it.

⭐ User Account & Features

19. How do I add items to my Wishlist/Favorites?

On any product page, click “Add to Favorites”.

You need to be logged in to save your wishlist.

20. Can I follow a specific seller or browse their store?

Yes — every seller has a dedicated store page showing their catalog.

You can:

  • Visit the store

  • Follow sellers

  • Browse all their products

  • Check badges, reviews, and ratings

⭐ Technical, Warranty & Support

21. Do you offer installation services?

Auto Axis does not provide installation directly, but we may:

  • Recommend verified workshops (coming soon)

  • Provide guidance on compatible parts

  • Offer fitment advice through support

22. Do parts come with warranty?

Warranty depends on:

  • Brand

  • Part type

  • Seller policy

If a part has warranty, it will be mentioned clearly on the product page.

23. How do I contact Auto Axis support?

You can reach Auto Axis support through multiple channels:

  • WhatsApp (Recommended):
    📞 +92 331 3555911

  • Email:
    support@autoaxis.pk

  • Contact Form:
    https://autoaxis.pk/contact-us
    (Choose the relevant subject for faster support)

  • Order Dashboard:
    Logged-in users can open a Support Ticket directly from their order history.

  • Live Chat:
    Coming soon on the website.

We typically respond within 24 hours during business days.